Understands local speech, not just commands
Callers speak as they would to a receptionist: in ijekavian or ekavian, colloquially, with local expressions and place names. The operator recognises intent even when a sentence isn't textbook-perfect.
AI phone operator
An AI phone operator that speaks with a real local accent
Our AI phone operator answers calls 24/7 and sounds like it's from here: a natural voice with an authentic Montenegrin accent and intonation, not a foreign-sounding robot. It understands local and colloquial speech, books appointments and routes calls to the right person. It runs on our own speech recognition and synthesis models, with no calls sent to outside AI services.
- Authentic Montenegrin accent and intonation
- Works with your existing number
- Recordings and data stay in the EU or with you
Call answered · appointment booked
Local accent, not a robot
- call answering, weekends and holidays included
- 24/7
- natural speech in the Montenegrin language
- ME
- languages: Montenegrin, English, Russian, Turkish
- 4+
- or your own server: where recordings and data stay
- EU
Why an AI phone assistant
The phone rings, and nobody is free to answer
For many businesses in Montenegro the phone is still the main channel. Every missed call is a lost appointment, booking or customer who called a competitor instead.
Missed calls after hours
Patients, guests and customers call in the evening, at weekends and in peak season. Few leave a voicemail, so the enquiry is simply lost.
A team tied up with the same questions
Opening hours, prices, directions, free slots. Staff stop what they are doing to give the same information yet again.
IVR menus nobody likes
"Press one, then two" frustrates callers, and they usually end up waiting for an operator anyway. Calls take longer and problems stay unsolved.
What it does
A phone assistant that knows your business
We configure every AI phone assistant around your services, rules and systems, so calls don't end with "please call back later".
Booking and rescheduling
Checks free slots in your calendar or booking system, books, moves or cancels appointments and sends confirmation by SMS or email.
Answers from your knowledge base
Prices, opening hours, terms and FAQs come from your own content. When it doesn't know something, it says so and offers a call-back.
Routing to the right person
Urgent and complex calls are transferred to the right department or operator with a short summary, so callers don't repeat themselves.
Outbound calls and reminders
Reminds customers of appointments, confirms bookings and lets them know when an order is ready, at times you choose.
Transcripts, summaries and analytics
Every call gets a transcript and summary, and the dashboard shows call reasons, peak hours and calls that needed your team.
How it works
From the first ring to a resolved call
Five steps within a single conversation, with the pauses you expect from a person rather than a machine.
A call reaches your number
The assistant connects to your existing number and phone system via SIP and answers straight away or when lines are busy.
Speech recognition
Our model turns speech into text in real time, including Montenegrin, local names and phone numbers.
Understanding and decision
A fine-tuned language model recognises intent, checks your knowledge base and rules and decides what to do.
Action in your systems
It books an appointment, creates a CRM enquiry or transfers the call to an operator with a summary.
A reply with a local accent
Speech synthesis speaks the answer with a Montenegrin accent and natural intonation, and after the call you get a transcript, summary and status.
Use cases by industry
Where an AI phone assistant pays off most
Businesses whose phones ring often, with conversations that repeat, gain the most.
Clinics and practices
Appointments without a busy line
Patients book, move and cancel appointments at any time, while staff look after the people in the waiting room.
- Booking and cancelling appointments
- Reminder the day before
- Prices and how to prepare for a visit
Hotels and apartments
A front desk that copes with peak season
Guests get answers about rooms and availability in their language, and booking enquiries go straight into your system.
- Availability and prices by date
- Transfers, parking and breakfast
- Calls in English, Russian and Turkish
Restaurants
Reservations while the kitchen is busy
The assistant takes table reservations and takeaway orders, so staff don't have to leave guests to answer the phone.
- Table booking for a chosen time
- Takeaway orders
- Opening hours, menu and special requests
Service centres and garages
Vehicle drop-offs and repair status
Customers book a service, report a fault and ask whether the car is ready, without mechanics answering the phone mid-job.
- Service booking and fault reports
- Repair status from your system
- A call when the vehicle is ready
Real estate agencies
No listing call left unanswered
The assistant gives key property details, collects the buyer's requirements and books a viewing with an agent.
- Listing details by reference or location
- Booking viewings
- Collecting budget and contact details
Public services and call centres
Relief for lines at peak times
Common questions from citizens and customers are handled instantly, and operators take only the cases that need a person.
- Information about services and documents
- Fault or request reports
- Taking calls when lines are busy
From our work
Technology we have already built
The AI phone assistant builds on our Montenegrin speech technology and our experience with multilingual AI support.
AI Operater
AI phone operator speaking Montenegrin
Our AI phone operator in action: it answers in Montenegrin with a natural local accent, books appointments, sends SMS confirmations and hands complex calls to staff with a summary.
- Prepoznavanje govora
- Sinteza govora
- Fine-tuned LLM
- SIP / VoIP
TTS Studio
Montenegrin text-to-speech
Our Montenegrin speech synthesis, with its pronunciation dictionary, is the basis of the natural voice the assistant uses on calls.
- Next.js
- Python
- TTS
- PostgreSQL
BusTicket AIClient project
AI customer support for bus ticket sales
Multilingual AI support that answers passengers and hands uncertain cases to an operator, the same principle the phone assistant applies to calls.
- FastAPI
- Spring Boot Modulith
- Next.js
- PostgreSQL
Packages
An AI phone assistant sized to your call volume
Pricing depends on the number of lines, call minutes and integrations. After a short conversation you get a written quote.
Reception
On requestdepends on call minutes
For practices, salons, service centres and smaller businesses that need call answering and booking.
- One number and one line
- Answers from your knowledge base
- Booking in your calendar
- Call transfer to a staff member
- Call transcripts and summaries
Most popular
Business phone system
On requestdepends on lines and integrations
For hotels, clinics and companies with several departments, languages and systems.
- Multiple lines and departments
- Montenegrin, English, Russian and Turkish
- CRM or booking system integration
- Outbound reminders and confirmations
- Call analytics
Enterprise and call centre
On requestafter a technical workshop
For call centres, public services and organisations with high call volumes and strict data requirements.
- Installation on your infrastructure
- Integration with your phone system via SIP
- Model adapted to your terminology
- Access rights and audit log
- SLA and priority support
On top of setup there is a monthly cost for running the models and maintenance, which depends on call minutes and whether we host in our EU infrastructure or on your servers. All pricing
Comparison
AI phone assistant, IVR menu or call centre
Traditional options either don't understand callers or become expensive as call volumes grow.
| Criterion | ProCode AI phone assistant | Voicemail / IVR menu | Outsourced call centre |
|---|---|---|---|
| 24/7 availability | Yes | Yes | Partly |
| Understands free speech | Yes | No | Yes |
| Books and changes appointments | Yes | No | Partly |
| Knows your services and rules | Yes | No | Partly |
| Handles several calls at once | Yes | Partly | Partly |
| Transcript and summary of every call | Yes | No | Partly |
| Data stays in the EU or with you | Yes | Partly | Partly |
| Cost as call volume grows | Per minute | Low | Grows with headcount |
Process
From the first conversation to a live assistant
We start with the most common calls, then expand once you see how the assistant handles real callers.
Step 1 · 2–5 days
Call analysis
We go through call reasons, opening hours, routing rules and the systems the assistant needs to use.
Step 2 · 1–2 weeks
Scenarios and voice
We write conversation flows, prepare the knowledge base and choose a voice and tone that fit your brand.
Step 3 · 2–4 weeks
Integration and testing
We connect the number, phone system, calendar and CRM and test hundreds of conversations with typical and tricky questions.
Step 4 · 2–4 weeks
Pilot on part of the calls
The assistant takes calls after hours or when lines are busy, while we monitor and refine its answers.
Step 5 · ongoing
Full operation and improvement
We extend it to all calls, add languages and features and regularly retrain the models on new examples.
Technology
A complete voice AI stack built in-house
From speech recognition to the phone connection, we build and maintain everything ourselves, with no dependence on outside AI services.
Speech
- Local speech recognition (ASR)
- Speech synthesis with a Montenegrin accent
- Pronunciation dictionary
- Silence and interruption detection
Understanding
- Fine-tuned language models
- RAG knowledge base
- Intent recognition
- Call summaries
Telephony and integrations
- SIP and VoIP integration
- Existing phone numbers
- Calendars and CRM
- SMS and email confirmations
Infrastructure
- GPU inference
- Private EU cloud
- On-prem installation
- Docker and Kubernetes
- PostgreSQL
Guide
Guide: AI phone assistants for businesses in Montenegro
An AI phone assistant answers calls instead of, or alongside, your staff. This guide explains how it works, where it makes sense, how it sounds in Montenegrin and what to consider before you introduce one.
What an AI phone assistant is and how it differs from IVR
A traditional IVR menu makes callers press keys and only understands predefined options. An AI phone assistant, or AI receptionist, holds a natural conversation: the caller says what they need, the assistant understands the intent, asks a follow-up question if needed and completes the task.
The difference is clearest in an example. Instead of "press two to book", the caller says "I'd like to move my appointment from Thursday to next week", and the assistant checks free slots and suggests a new one. For the business that means shorter calls, fewer missed enquiries and staff who focus on their work instead of the phone.
How the assistant works during a call
The call reaches your existing number. A speech recognition model turns speech into text in real time, a fine-tuned language model works out what the caller wants and checks your knowledge base and rules, and speech synthesis speaks the reply in a natural voice. It all happens in a fraction of a second, so the conversation flows without awkward pauses.
When something needs doing, the assistant uses your systems: a calendar, booking system or CRM. If the call needs a person, it transfers it to the right colleague with a summary, so the caller doesn't have to start again.
A local accent, not a foreign-sounding robot
Most off-the-shelf voice products are built for major languages, so Montenegrin sounds foreign: wrong stress, flat intonation and mangled names. Callers hear it in the first sentence and stop trusting the conversation. That's why we develop our own speech synthesis with an authentic Montenegrin accent and intonation, plus a pronunciation dictionary for place names, streets, services and your products.
It matters just as much that the operator understands how people here really speak: ijekavian and ekavian, colloquial and dialect expressions, clipped sentences, and names written in both Latin and Cyrillic. We tune speech recognition for that, as well as for phone numbers, dates and calls from noisy places. For guests and foreign customers the operator switches to English, Russian or Turkish.
Which businesses benefit most
An AI phone assistant makes most sense where the phone rings often and conversations repeat. That mainly means clinics and practices, hotels and apartments on the coast, restaurants, garages, real estate agencies and public services that take many calls from citizens.
- Many calls after hours or in peak season
- Calls that come down to booking, information or status
- A team that keeps interrupting its core work for the phone
- Guests and customers who call in several languages
Recordings, data and GDPR
Phone calls contain personal data, so we never send them to outside AI services. The models run on our private infrastructure in the EU or on your servers, and you decide whether calls are recorded, how long recordings are kept and who can access them.
At the start of the call the assistant makes clear that it is an AI assistant and, where needed, informs the caller about recording. Callers can ask for a person at any time. We align data processing with GDPR and Montenegrin data protection rules.
How to get started and what it costs
It's best to start with one clear job, such as answering after hours or booking appointments. We analyse call reasons, prepare scenarios and the knowledge base, and put the assistant on part of the calls while monitoring every conversation.
Pricing depends on the number of lines, call minutes, languages and integrations with your systems, so we quote after a short conversation. On top of setup there is a monthly cost for running the models and maintenance. Once the pilot shows results, we extend the assistant to all calls and new tasks.
FAQ
AI phone assistant FAQs
Answers to the questions businesses ask most often before introducing an AI phone assistant.
Do callers know they are talking to AI?
Yes. At the start of the call the assistant introduces itself as your company's AI assistant, and callers can ask for a person at any time. We believe being open with callers matters, and people generally don't mind talking to an assistant as long as they get what they need quickly and accurately.
Can the AI phone assistant use our existing number?
Yes. We connect the assistant to your existing number and phone system via SIP, so callers dial the same number as before. You can choose whether it takes every call, only calls after hours or calls when lines are busy. We check the technical details with you and your telecom provider before we start.
Does the AI phone operator sound like a robot?
No. We use our own speech synthesis with an authentic Montenegrin accent and natural intonation, plus a pronunciation dictionary for place names, streets and your services, so the operator sounds like someone local rather than a translation. Before launch we choose a voice and tone that fit your brand together and listen to test calls until you are happy.
What if the AI doesn't understand a question?
The assistant doesn't make answers up. If it isn't sure what the caller wants, it asks a follow-up question, and if it still can't help it transfers the call to a staff member or books a call-back, with a short summary. We review these calls and use them to extend the knowledge base and improve the model.
Does the AI operator understand local speech and other languages?
Yes. The AI phone operator understands ijekavian and ekavian, colloquial speech, local expressions and place names, so callers don't have to speak like a newsreader. Besides Montenegrin it also speaks English, Russian and Turkish, which helps hotels, apartments and businesses with foreign customers, and it detects the language from how the caller speaks.
Can it book appointments in our system?
Yes, if your calendar, booking system or CRM has an API or another secure way to exchange data. The assistant checks free slots, books, moves or cancels appointments and sends a confirmation. If there is no integration, we propose a solution or the assistant records a request for your team to confirm.
Are calls recorded, and where is the data kept?
You decide whether calls are recorded and how long recordings are kept. Recordings, transcripts and data stay on our private infrastructure in the EU or on your servers and are not sent to outside AI services. Access is limited by user permissions, and processing complies with GDPR.
How many calls can it handle at once?
Unlike a receptionist, the assistant can hold several conversations at the same time, so callers don't hit a busy line. The number of simultaneous calls depends on the package and infrastructure, and we size capacity to your business's peak hours.
How long does it take to introduce?
For a simpler scenario such as answering and booking appointments, a pilot is usually ready within a few weeks. Setups with several departments, languages and integrations take longer. You get an exact plan after the call analysis, and we start with part of your calls so you can see results before a full rollout.
How much does an AI phone assistant cost?
Pricing depends on the number of lines, call minutes, languages and integrations, so we prepare a quote after a short conversation about your calls. On top of setup there is a monthly cost for running the models and maintenance. The quote lists every item clearly, with no hidden costs.
AI for business
Specialised AI solutions
How many of your calls go unanswered today?
Tell us what your calls look like, and we'll suggest a scenario and let you hear the AI operator with a local accent.